Level up, and join the Pros.

Salary Range: $80,000.00 - $100,000.00 per year

Are you passionate about developing and implementing repeatable and easily trainable programs for customers who are working within HubSpot? Are you eager to drive new strategy development for existing and new business lines and growth initiatives?

Process Pro Consulting is seeking a consultant who is a subject matter expert in HubSpot and well-versed in leading the technical design and development of programs for our business, confidently executing and implementing those programs across our customers, and coaching team members through the creation of process documentation, training sessions, or Loom video walkthroughs. 

You should feel comfortable directing the build-out of our program development knowledge base, spearheading those initiatives with senior and executive leadership, continually evaluating and optimizing programs, and being responsible for the management of target milestones and end-goal deliverables. 

Additionally, this role requires direct experience managing customer accounts and successfully implementing programs; a passion for and deep knowledge of HubSpot, and other CRM/marketing automation software,  and an understanding of implementing and optimizing third-party software tools.

How You'll Contribute

Internal (60% focus) 

• Help build out Process Pro’s technical program development, business lines, growth initiatives, and key service offerings
• Create and manage the internal knowledge base for the delivery team
• Create, manage, and train the team by creating guides on Process Pro’s services and solutions; updating templates, documents, guides, playbooks, and our Knowledge Base
• Be an expert on Process Pro’s services and solutions
• Be a resident expert on HubSpot (and other marketing automation tools) 
• Support the team with trainings, working sessions, Loom video walkthroughs, and process documentation as you build out our program development and rollout within the business

External (40% focus) 

• Implement programs across our customers 
• Keep a finger on the pulse of our customers and offerings, consolidating customer feedback from our Senior Consultants and effectively making updates to our Knowledge Base and program development solutions 
• Support and management of 2-3 small-to-medium-sized customer accounts, devising strategic solutions to complex issues that arise, and helping to implement our offerings

What You'll Need

• 5+ years of experience in a customer or people-facing role, such as customer support, account management, or customer experience
• 5+ years of experience developing services and technical program development for a large agency 
• Proven ability to develop programs and successfully implement them for customers and team
• A love and deep understanding of HubSpot (Salesforce, other marketing automation tools) 
• An ideal candidate is comfortable handling the day-to-day challenges as well as ambiguity from time to time
• Comfort in being a leader and working autonomously and independently, while also understanding how to work and brainstorm with leadership and other team members 
• Strong understanding of B2B SMBs (preferably in SaaS)
• Comfort in working with early-stage companies and a deep understanding of the specific challenges they face
• Expert knowledge and experience executing multi-channel strategies, along with a strong grasp of the sales and marketing lifecycles 
• Up-to-date with the latest trends and best practices in marketing operations and marketing technology
• Ability to simultaneously manage multiple projects in a fast-paced environment, while maintaining strong relationships with our customer accounts and contacts

Who You Are

• Quick learner, self-motivated, resourceful, and big-picture problem solver
• Excellent written and verbal communication skills (and a love to write as this will be an integral part of program development process documentation)
• Strong project and account management skills 
• Technical mindset 
• Impeccable organizational skills and attention to detail
• A love for building out programs (passionate about spreadsheets, documentation, playbooks, guides, etc. and you love formatting!)
• Excellent time management skills with a proven ability to meet deadlines
• Strong work ethic and positive attitude
• You love to geek out on tech (we do, too)!
• Bonus: Great if you have agency experience leading technical program development initiatives 

***Please be prepared to share work examples of your writing and program development you've developed for past agencies/customers who are working within HubSpot.***

Salary Range: $75,000.00 - $90,000.00 per year

Do you have an impressive track record setting up revenue/marketing operations for B2B SaaS customers? Are you a HubSpot addict? If that sounds like you, this could be the perfect fit! Process Pro Consulting is searching for a seasoned Consultant who is excited about aligning sales, marketing, and customer success operations across end-to-end customer life cycles, enabling growth through operational efficiency, and keeping teams accountable to revenue by focusing on operations management, tooling, and analytics.

This expert will help drive revenue effectiveness by establishing measurable processes to improve sales & marketing efficiency and automate areas to help drive growth goals. In addition, you’ll aid in producing actionable reporting and analysis while documenting and building strong relationships across our customers’ teams.

As part of our results-driven team, you’ll confidently lead and manage customer accounts, effectively project manage a variety of tasks, projects, and team members, have a passion for data analysis and crafting predictable, repeatable outcomes, along with expert knowledge in developing and executing consultative solutions for our customers.

This role also requires a passion for developing, documenting, and optimizing processes; implementing and optimizing third-party software tools; a deep knowledge and passion for HubSpot & Salesforce CRM (and other CRM/marketing automation software); establishing metrics and reporting for management teams, and enabling change management within our customers’ teams to ensure project success.

How You'll Contribute

• Partner closely with Marketing, Sales, and Customer Success leaders and their teams, providing insight and foresight to these customers
• Establish high levels of quality, accuracy, and process consistency in planning, forecasting, and budgeting approaches used by the sales and marketing teams
• Leverage data and BI tools to develop leading indicator metrics and early warning systems to help ensure each business continually achieves revenue goals
• Understand how to properly delegate tasks to our Specialists and manage timelines and expectations appropriately
• Develop our customers’ HubSpot instances (with particular attention to Sales and Marketing Hubs; bonus if you have experience in Salesforce!)
• Work to connect and drive Sales and Marketing alignment, with close collaboration with Revenue Operations and Sales Leadership, in order to flag areas of opportunity, progress to marketing goals, and ensure process alignment for lead routing and ownership across the funnel
• Work with customers to define key marketing metrics and manage the process of building visually appealing and easy-to-understand reports and dashboards in order to determine overall Marketing performance, improve campaign effectiveness, and drive business decisions with real-world data
• Monitor and maintain data quality in HubSpot (or between HubSpot and Salesforce), working with customers to append data as needed to improve segmentation and targeting
• Enhance and administer lead scoring and automation to ensure the right person gets the right interaction at the right time, and Sales/SDRs know how to use MQLs to drive ISMs/Pipe
• Evaluate, select, deploy, and customize new technology to drive lead generation, qualification, and closed customers
• Ensure processes are streamlined, designed, documented, understood, and followed in a way that minimizes bad or incomplete data.
• Manage marketing database, lead routing, lead enrichment, lead quality, attribution, scoring, and reporting
• Create forecasts and build dashboards for Sales, Marketing, and Customer Success teams to easily understand the health of the business, and identify opportunities and create strategies to help them hit their goals
• Ability to simultaneously manage multiple projects in a fast-paced environment, while maintaining strong relationships with our customer accounts and contacts

What You'll Need

• 4+ years of marketing/sales/business operations or revenue operations experience in a high-growth SaaS environment, particularly with SMBs
• Proven ability to identify and lead growth-enabling initiatives for SMBs and an understanding of the specific challenges they face
• Expert-level HubSpot knowledge - particular attention to Professional and Enterprise (not just as an internal admin, but hands-on experience helping to architect and deploy complex technical solutions to customers and beyond)
• Strong knowledge of the sales pipeline and sales process, forecasting, and trends analysis
• Direct experience executing multi-channel strategies, along with a strong grasp of the sales and marketing lifecycles
• Ability to map out and organize the process for managing Leads between Marketing and Sales departments
• Experience architecting and managing revenue systems from the ground up - CRM, Marketing Automation, reporting, dashboarding, and workflow skills
• Strong attention to detail with experience in using data/ analytics to drive strategic decision-making
• Good understanding of a B2B Software pipeline management, sales cycle, and customer journey with associated metrics

Who You Are

• Passion and deep knowledge of HubSpot (and other automation platforms) 
• Quick learner, self-motivated, resourceful, and big-picture problem solver
• Excellent written and verbal communication skills
• Strong project and account management skills
• Direct customer-facing experience as a project lead 
• Impeccable organizational skills and attention to detail
• Excellent presentation skills
• Ability to react calmly to curveballs, prioritize competing initiatives, make judgment calls, and pivot as needed under pressure in an evolving environment
• Excellent time management skills with a proven ability to meet deadlines
• Strong work ethic and positive attitude
• Able to work autonomously, but also be collaborative with teammates
• Agency experience is a plus
• You love to geek out on tech!