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About Us

Get to Know the Pros

Our fully remote team loves solving problems, and values kindness, collaboration, and an always learning and growing mindset.

Our Story

A passion for helping businesses grow better

In 2018, after seeing the value that HubSpot and other technology platforms provided for companies they worked with, co-founders Andrew and Adam joined forces to start Process Pro where they could provide hands-on consulting services, enabling business owners and operators to grow bigger, better, and more efficiently.

Fast forward to today - our fully remote team of strategic, process-oriented HubSpot Pros has grown in size, yet our dedication remains the same. We're ready to turn your HubSpot goals into a reality. 

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Pro Facts

Our first love is HubSpot, but we also share a collective excitement for music, snacks, cheesecake, and Hawaiian shirt Fridays. 

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Time Zones

Across our Team and Customers

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Music Leagues

Won & Lost

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Hubspot

Accreditations

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Hubs

Optimized for our Clients

Our Crew

Meet the Pros

Meet the dream team ready to help your business run smarter. 

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Andrew Millet
Co-Founder, Principal Consultant
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Andrew Millet
Co-Founder, Principal Consultant
Career

Before founding Process Pro, Andrew began his career providing a range of services to Fortune 500 companies at Ernst & Young. Next, as an early employee and member of the executive team at a software startup, he helped accelerate the company from seed investment through multiple rounds of funding during his tenure as the head of Customer Experience. Today, Andrew utilizes his experiences to help Process Pro deliver a 10/10 for its customers.

Specialty

Andrew has a passion for providing high customer value with a constant eye toward improvement. A natural problem solver, he enjoys working with growth-stage companies to improve their operations and technology for scale. Today, Andrew mostly focuses inward on supporting the Process Pro team's growth and development.

Fun Facts

Andrew lives in Austin, Texas, and enjoys spending time with his wife Kelsey, family, and friends. When he's not at work you can catch him running on the trail or checking out one of Austin's new restaurants.

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Adam Sharrow
Co-Founder, Principal Consultant
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Adam Sharrow
Co-Founder, Principal Consultant
Career

Adam began his career in process management consulting for Fortune 500 companies at KPMG. After identifying his passion for helping businesses grow he transitioned to a software startup working with growth-stage companies. After helping create a growth engine for one business, he wanted to help many companies deploy similar strategies to achieve their goals. I love coming to work every day to help our team learn, grow, build, and deliver an amazing customer experience for our customers.

Specialty

Adam loves working with customers to create solutions in HubSpot. If you can articulate what you are trying to solve, Adam will start building a process map to help you simplify complex use cases into workplace art. His goal is to help everyone understand the process and make the required changes.

Fun Facts

Adam grew up in Vermont and has lived in many great cities in the US (Boston, Austin, Nashville). You can find him playing Dad, golfing (year-round), or at one of the many live music venues in Nashville rocking out to some of his favorite bands.

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Jenny-Kate Barkin
Senior Operations Manager
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Jenny-Kate Barkin
Senior Operations Manager
Career

Jenny-Kate is no stranger to wearing many hats. She began her career working in the television industry for daytime talk shows. She then went back to school to obtain her Master's Degree in Elementary Education, and after teaching kindergarten for a few years, she made the leap into start-up agency life.

Specialty

Over the last eight years, through her process-oriented, client-savvy ways, she’s helped teams grow smarter, with a particular focus on Internal Operations, People, and Creative.

Fun Facts

Jenny-Kate said tah-tah to New England and now lives in Hawaii, on the island of Oahu. Outside of work, she enjoys soaking up the sun, swimming, and beach family time with her toddler, husband, and pup.

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Jessica MacAndrews
Senior Consultant
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Jessica MacAndrews
Senior Consultant
Career

Jessica has more than 9 years of experience combined in project and CRM management, marketing and sales operations management, and process improvement.

Specialty

Her passion lies in analyzing and mapping improvements that impact the bottom line and optimizing productivity while ensuring service quality. She enjoys collaborating with revenue operations teams to develop solutions across various functions. She has 3 years of experience with and carries 15 HubSpot certifications.

Fun Facts

In her free time, she enjoys spending time with her daughter, hiking, yoga, and watching Netflix.

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with a request body that specifies how to map the columns of your import file to the associated CRM properties in HubSpot.... In the request JSON, define the import file details, including mapping the spreadsheet's columns to HubSpot data. Your request JSON should include the following fields:... entry for each column.

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Sean Smith
Senior Consultant
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Sean Smith
Senior Consultant
Career

Sean loves music and so he became a band director after college. After several years of teaching in public schools, collecting advanced degrees, and teaching at the collegiate level, he also fell in love with marketing. In 2019, he took the leap and changed career paths. Since then he has worked in senior care, franchising, and with several agencies working on all aspects of marketing from emails to podcast development and CRM management.

Specialty

Sean loves nothing more than organizing and planning. Whether it’s a vacation, a non-profit strategic plan, or the work he does every day in marketing, he makes sure everything is clear and accounted for so that no issues come up later on.

Fun Facts

Sean is currently on the back half of reading a biography of every US President. When he isn’t reading, he trains for long-distance runs, spends time learning Irish whistle, and tries to travel as much of the world as possible with his wife. Sean lives in Chicago with his wife and Labradoodle, Rigby.

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with a request body that specifies how to map the columns of your import file to the associated CRM properties in HubSpot.... In the request JSON, define the import file details, including mapping the spreadsheet's columns to HubSpot data. Your request JSON should include the following fields:... entry for each column.

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Catherine Tierney
Senior Consultant
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Catherine Tierney
Senior Consultant
Career

Catherine spent 6 years working at HubSpot where she guided customers long-term as a Technical Consultant and then went on to manage a team of consultants. Catherine has a background in economics and has always gotten joy out of understanding how systems work and making them function better.

Specialty

Catherine found her love for process design and improvements while specializing in HubSpot’s Salesforce integration. She has a knack for detangling messy systems while helping clients feel more confident working in HubSpot and their day-to-day jobs.

Fun Facts

Catherine returned to Portland, Maine after spending several years in Boston. Outside of work, you can find her at various running groups, hiking around local parks, or checking out all the great food and events Portland has to offer.

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with a request body that specifies how to map the columns of your import file to the associated CRM properties in HubSpot.... In the request JSON, define the import file details, including mapping the spreadsheet's columns to HubSpot data. Your request JSON should include the following fields:... entry for each column.

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Christian Hempen
RevOps Consultant
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Christian Hempen
RevOps Consultant
Career

Christian spent many years in the veterinary world before making the turn to SaaS. He's spent time in many different areas of B2B software companies including Marketing, Sales, Finance, Technology, and Customer Success teams. Christian loves working with people to identify and solve the problems in their world.

Specialty

Christian has an admitted soft spot for customer success and inside sales teams. Understanding the true value of renewals and upsells alongside the true cost of churn is a major factor for all businesses. He's always down to nerd out about LTV metrics!

Fun Facts

Christian grew up making cheesecakes! His parents now own a cheesecake bakery business and it turns into a real family event around the holidays.

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with a request body that specifies how to map the columns of your import file to the associated CRM properties in HubSpot.... In the request JSON, define the import file details, including mapping the spreadsheet's columns to HubSpot data. Your request JSON should include the following fields:... entry for each column.

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Shawn McFadden
RevOps Consultant
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Shawn McFadden
RevOps Consultant
Career

After graduating from Cleveland State University with a degree in Marketing, Shawn spent the next several years honing his expertise in digital marketing strategy. He has 11+ years of experience in the agency world helping B2B & B2C clients with everything from RevOps, Paid Media, SEO, Content Development, Website Development, and everything in between.

Specialty

Shawn has a strong ability to connect with clients, get to the root of their problems, and develop solutions to help them achieve their goals. His diverse experience assists him in understanding all parts of a client’s marketing mix and how they all fit together. Shawn takes pride in being a true resource for his clients and using his expertise to assist and educate them.

Fun Facts

When not working, you can find Shawn playing video games, studying Japanese, going to ska concerts, taking care of his six cats, and hosting a podcast reviewing Nicolas Cage films.

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with a request body that specifies how to map the columns of your import file to the associated CRM properties in HubSpot.... In the request JSON, define the import file details, including mapping the spreadsheet's columns to HubSpot data. Your request JSON should include the following fields:... entry for each column.

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Jon Martin
Solutions Architect
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Jon Martin
Solutions Architect
Career

Jon is driven by a passion and desire to always improve. Whether it's HubSpot optimization, revenue system architecture and design, hiking, camping, or growing as a husband and father, there is always a next step to work toward. This passion has led Jon through a 23-year career spanning sales, marketing, and customer service, as well as founding, growing, and selling two agencies supporting companies in the SaaS, professional services, and manufacturing spaces.

Specialty

With a solid 9 years of experience in HubSpot consulting, Jon has honed his skills in HubSpot system architecture, system automation, and CRM implementations. His unique strength lies in his ability to connect disparate ideas and identify patterns that can effectively address your business and system challenges.

Fun Facts

When not working, you can find Jon reading a business or personal growth book, drinking coffee, hanging out or camping with his wife and three kids, at the gym, watching football, running a tough mudder, or hiking.

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with a request body that specifies how to map the columns of your import file to the associated CRM properties in HubSpot.... In the request JSON, define the import file details, including mapping the spreadsheet's columns to HubSpot data. Your request JSON should include the following fields:... entry for each column.

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Anmel Zambrano
Automation Engineer
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Anmel Zambrano
Automation Engineer
Career

Anmel started his professional career as a Full Stack Developer after studying Computer Science. He then worked for a few startups and helped turn them into solid, well-established agencies. Anmel is a pro with automation work and developing software and integrations on different platforms. He also has implemented and managed automation and tech stacks for more than twenty-five B2B SaaS and B2C companies.

Specialty

Anmel specializes in process analysis, mapping, creation, and optimization; Software automation; Problem-solving using technology; and Implementing well-structured solutions.

Fun Facts

Anmel loves to study music and play guitar. He is passionate about technology, music, and traveling.

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with a request body that specifies how to map the columns of your import file to the associated CRM properties in HubSpot.... In the request JSON, define the import file details, including mapping the spreadsheet's columns to HubSpot data. Your request JSON should include the following fields:... entry for each column.

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Cristóbal Parraguez
Automation Engineer
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Cristóbal Parraguez
Automation Engineer
Career

After graduating with an Engineering degree, he started optimizing RevOps processes in HubSpot at a SaaS company. Furthering his expertise with a MSc in Management focused on Process Improvement, he transitioned to the PPC team early in 2022. Cris is also a certified Six Sigma Green Belt.

Specialty

His IT and process-oriented backgrounds allowed him to specialize in process optimization, custom integrations, reporting, and CRM customization. He loves employing methodical approaches to tackle challenges.

Fun Facts

Cris works remotely from Chile but has visited North America in three different opportunities. He loves playing chess, poker, and eating honey mustard. He is also a proud member of Beta Gamma Sigma International Business Honor Society.

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with a request body that specifies how to map the columns of your import file to the associated CRM properties in HubSpot.... In the request JSON, define the import file details, including mapping the spreadsheet's columns to HubSpot data. Your request JSON should include the following fields:... entry for each column.

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Alejandro Amaya
Senior Specialist
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Alejandro Amaya
Senior Specialist
Career

Alejandro started his career working as a Customer Support Agent for a large video game developer company. Soon after gaining experience, he began working with a marketing consulting agency where he was able to learn HubSpot capabilities and help the business grow. Alejandro worked with more than 12 B2B and B2C clients by managing their entire HubSpot operations on a daily basis, making sure that they were set up for success at all times.

Specialty

Alejandro specializes in Sales and Marketing processes and implementations using HubSpot’s tools and automation. He likes to be challenged with complex issues to solve inside HubSpot and always thinks of the best possible solution for his customers.

Fun Facts

During his time off from work Alejandro likes to study, listen to music, and practice playing his electric guitar. He’s also very passionate about video games, technology, and traveling.

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with a request body that specifies how to map the columns of your import file to the associated CRM properties in HubSpot.... In the request JSON, define the import file details, including mapping the spreadsheet's columns to HubSpot data. Your request JSON should include the following fields:... entry for each column.

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Elizabeth Entrekin
Senior Specialist
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Elizabeth Entrekin
Senior Specialist
Career

Elizabeth graduated with a Master of Science in Marketing from The McCombs School of Business at The University of Texas at Austin, where she focused on data analysis and visualization, digital marketing, and product & brand strategy.

Specialty

Elizabeth is passionate about problem-solving and is excited to apply her advanced learning in marketing to address clients’ needs.

Fun Facts

Elizabeth enjoys reading mystery novels, collecting vinyl records, and cooking for friends and family.

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with a request body that specifies how to map the columns of your import file to the associated CRM properties in HubSpot.... In the request JSON, define the import file details, including mapping the spreadsheet's columns to HubSpot data. Your request JSON should include the following fields:... entry for each column.

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Brant Morton
Senior Specialist
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Brant Morton
Senior Specialist
Career

Brant graduated from Ohio Northern University in 2020 with a degree in Management, focusing on strategic analysis and management. Over the last few years, he has worked in roles surrounding data analysis, process planning, and CRM management. Brant has worked with companies across multiple industries such as B2B SaaS, Legal, Cybersecurity, and the Financial services industry.

Specialty

Brant's passion lies in solving problems related to processes and using HubSpot. He thrives on understanding where teams aim to enhance their operations, assessing their current methods, and introducing innovative solutions or practices to boost efficiency and productivity.

Fun Facts

Brant lives in Indianapolis, Indiana, and enjoys spending time cheering for the Pacers and Colts. When he isn’t doing that, he can be found at the golf course, watching movies, or going to a concert.

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with a request body that specifies how to map the columns of your import file to the associated CRM properties in HubSpot.... In the request JSON, define the import file details, including mapping the spreadsheet's columns to HubSpot data. Your request JSON should include the following fields:... entry for each column.

Your Team of HubSpot Experts

Accredited & certified HubSpot leader 

Our team is proud to hold over 30 HubSpot certifications and 4 accreditations. To obtain each accreditation, we had to pass a rigorous multi-step process involving multiple case studies and practicums to showcase our teams' expertise and skills. The Pros continue to meet the highest standards set by HubSpot. 

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CMS Hub Implementation Cert
CMS Hub Implementation
Certification
Data Integrations Cert
Data Integrations
Certification
Delivering Client Success-1
Delivering Client Success
Certification
HS Marketing Software
HubSpot Sales Software
Certification
HS Trainer Cert
HubSpot Trainer
Certified
HubSpot Arch I - Data Models and APIs
HubSpot Architecture I: Data Models & APIs
Certification
Platform Consulting
Platform Consulting
Certification
Salesforce Integration Cert
Salesforce Integration
Certification
Solutions Architecture Foundations
Solutions Architecture Foundations
Certification
HubSpot Solutions Architecture Design Accredited-1
HubSpot Solutions Architecture Design
Certification
h-onboarding
HubSpot Onboarding
Certification
hs-data-migration
HubSpot Data Mirgration
Certification
hs-crm-2
HubSpot CRM Data Migration
Certification
HubSpot Onboarding Accreditation 1-2
HubSpot Onboarding
Certification
hs-arch-desgin
HubSpot Solutions Architecture
Certification
HubSpot Solutions Architecture Design Accredited-1
HubSpot Solutions Architecture Design
Certification
hs-crm
HubSpot Custom Integration
Certification
HubSpot Onboarding Accreditation 1-2
HubSpot Onboarding
Certification
HS CMS for Devs
HubSpot CMS For Developers
Certification
HS Marketing Software
HubSpot Marketing Software
Certification
HS Reporting
HubSpot Reporting
Certification
HubSpot Arch II - Content and Messaging Tools
HubSpot Architecture II: Content & Messaging Tools
Certification
Marketing Hub Implementation
Marketing Hub Implementation
Certification
Objectives-Based Onboarding
Objectives-Based Onboarding
Certification
Revenue Operations
Revenue Operations
Certification
Service Hub Software
Service Hub Software
Certification
Marketing Hub Implementation
Marketing Hub Implementation
Certification
Our Values & Pact

What We Stand For

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We Can Do It

We strive to be resilient and maintain positive attitudes - always learning and growing from every experience.

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Kindness

We're compassionate and uphold the biggest golden rule - woven into all team & customer interactions.

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transparency
Transparency

We lead with honesty and openness to ensure clarity, motivation, trust, and commitment for all team members.

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honesty
Honesty

Mistakes happen. That’s why we put an emphasis on being upfront with our customers and teammates.

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with a request body that specifies how to map the columns of your import file to the associated CRM properties in HubSpot.... In the request JSON, define the import file details, including mapping the spreadsheet's columns to HubSpot data. Your request JSON should include the following fields:... entry for each column.

motivation
Motivation

Challenges welcome! We value using our passions to work hard for our customers and each other (staying motivated through obstacles we may face).

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Analytical Problem Solver

We're curious, resourceful, and passionate about solving problems. We enjoy the journey of pushing through new challenges and adapting to the ever-changing technological landscape. 

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with a request body that specifies how to map the columns of your import file to the associated CRM properties in HubSpot.... In the request JSON, define the import file details, including mapping the spreadsheet's columns to HubSpot data. Your request JSON should include the following fields:... entry for each column.

team-focus
Collaboration & Team Focus

We're fully collaborative and we show up. We care about each other - whether that's through mentorship, celebrating wins, remembering the tiny details, or lending a hand when needed. 

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with a request body that specifies how to map the columns of your import file to the associated CRM properties in HubSpot.... In the request JSON, define the import file details, including mapping the spreadsheet's columns to HubSpot data. Your request JSON should include the following fields:... entry for each column.

mindset
Always Learning & Growing Mindset

In an effort to always provide the best solutions to our customers, we never stop learning and embrace all opportunities to develop our skill sets and understand the why.

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Lean on the Pros

Let's turn your HubSpot goals into a reality. Book a consultation so we can learn more about where you are in your HubSpot journey and get you started on a success plan.

Book Now

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with a request body that specifies how to map the columns of your import file to the associated CRM properties in HubSpot.... In the request JSON, define the import file details, including mapping the spreadsheet's columns to HubSpot data. Your request JSON should include the following fields:... entry for each column.