Get to know the Pros.

Career: Before founding Process Pro, Andrew began his career providing a range of services to Fortune 500 companies at Ernst & Young. Next, as an early employee and member of the executive team at a software startup, he helped accelerate the company from seed investment through multiple rounds of funding during his tenure as the head of Customer Experience. Today, Andrew utilizes his experiences to help Process Pro deliver a 10/10 for its customers.

Specialty: Andrew has a passion for providing high customer value with a constant eye toward improvement. A natural problem solver, he enjoys working with growth-stage companies to improve their operations and technology for scale. Today, Andrew mostly focuses inward on supporting the Process Pro team's growth and development.

Fun Facts: Andrew lives in Austin, Texas, and enjoys spending time with his wife Kelsey, family, friends, and his 15-year old pup. When he's not at work you can catch him running on the trail or checking out one of Austin's new restaurants.

Career: Adam began his career in process management consulting for Fortune 500 companies at KPMG. After identifying his passion for helping businesses grow he transitioned to a software startup working with growth-stage companies. After helping create a growth engine for one business, he wanted to help many companies deploy similar strategies to achieve their goals. I love coming to work every day to help our team learn, grow, build, and deliver an amazing customer experience for our customers.

Specialty: Adam loves working with customers to create solutions in HubSpot. If you can articulate what you are trying to solve, Adam will start building a process map to help you simplify complex use cases into workplace art. His goal is to help everyone understand the process and make the required changes.

Fun Facts: Adam grew up in Vermont and has lived in many great cities in the US (Boston, Austin, Nashville). You can find him playing Dad, golfing (year-round), or at one of the many live music venues in Nashville rocking out to some of his favorite bands.

Career: Jenny-Kate is no stranger to wearing many hats. She began her career working in the television industry for daytime talk shows. She then went back to school to obtain her Master's Degree in Elementary Education, and after teaching kindergarten for a few years, she made the leap into start-up agency life. 

Specialty: Over the last eight years, through her process-oriented, client-savvy ways, she’s helped teams grow smarter, with a particular focus on Internal Operations, People, and Creative.

Fun Facts: Jenny-Kate said tah-tah to New England and now lives in Hawaii, on the island of Oahu. Outside of work, she enjoys soaking up the sun, swimming, and beach family time with her toddler, husband, and pup.

Career: Jon is driven by a passion and desire to always improve. Whether it's HubSpot optimization, revenue system architecture and design, hiking, camping, or growing as a husband and father, there is always a next step to work toward. 

This passion has led Jon through a 23-year career spanning sales, marketing, and customer service, as well as founding, growing, and selling two agencies supporting companies in the SaaS, professional services, and manufacturing spaces.

Specialty: With a solid 9 years of experience in HubSpot consulting, Jon has honed his skills in HubSpot system architecture, system automation, and CRM implementations. His unique strength lies in his ability to connect disparate ideas and identify patterns that can effectively address your business and system challenges. 

Fun Facts: When not working, you can find Jon reading a business or personal growth book, drinking coffee, hanging out or camping with his wife and three kids, at the gym, watching football, running a tough mudder, or hiking. 

Career: Christian spent many years in the veterinary world before making the turn to SaaS. He's spent time in many different areas of B2B software companies including Marketing, Sales, Finance, Technology, and Customer Success teams. Christian loves working with people to identify and solve the problems in their world.

Specialty: Christian has an admitted soft spot for customer success and inside sales teams. Understanding the true value of renewals and upsells alongside the true cost of churn is a major factor for all businesses. He's always down to nerd out about LTV metrics!

Fun Facts: Christian grew up making cheesecakes! His parents now own a cheesecake bakery business and it turns into a real family event around the holidays.

Career: After graduating from Cleveland State University with a degree in Marketing, Shawn spent the next several years honing his expertise in digital marketing strategy. He has 11+ years of experience in the agency world helping B2B & B2C clients with everything from RevOps, Paid Media, SEO, Content Development, Website Development, and everything in between. 

Specialty: Shawn has a strong ability to connect with clients, get to the root of their problems, and develop solutions to help them achieve their goals. His diverse experience assists him in understanding all parts of a client’s marketing mix and how they all fit together. Shawn takes pride in being a true resource for his clients and using his expertise to assist and educate them.

Fun Facts: When not working, you can find Shawn playing video games, studying Japanese, going to ska concerts, taking care of his six cats, and hosting a podcast reviewing Nicolas Cage films.

Career: Anmel started his professional career as a Full Stack Developer after studying Computer Science. He then worked for a few startups and helped turn them into solid, well-established agencies. Anmel is a pro with automation work and developing software and integrations on different platforms. He also has implemented and managed automation and tech stacks for more than twenty-five B2B SaaS and B2C companies.

Specialty: Anmel specializes in process analysis, mapping, creation, and optimization; Software automation; Problem-solving using technology; and Implementing well-structured solutions.

Fun Facts: Anmel loves to study music and play guitar. He is passionate about technology, music, and traveling.

Career: After graduating with an Engineering degree, he started optimizing RevOps processes in HubSpot at a SaaS company. Furthering his expertise with a MSc in Management focused on Process Improvement, he transitioned to the PPC team early in 2022. Cris is also a certified Six Sigma Green Belt.

Specialty: His IT and process-oriented backgrounds allowed him to specialize in process optimization, custom integrations, reporting, and CRM customization. He loves employing methodical approaches to tackle challenges.

Fun Facts: Cris works remotely from Chile but has visited North America in three different opportunities. He loves playing chess, poker, and eating honey mustard. He is also a proud member of Beta Gamma Sigma International Business Honor Society.

Career: Alejandro started his career working as a Customer Support Agent for a large video game developer company. Soon after gaining experience, he began working with a marketing consulting agency where he was able to learn HubSpot capabilities and help the business grow. Alejandro worked with more than 12 B2B and B2C clients by managing their entire HubSpot operations on a daily basis, making sure that they were set up for success at all times.

Specialty: Alejandro specializes in Sales and Marketing processes and implementations using HubSpot’s tools and automation. He likes to be challenged with complex issues to solve inside HubSpot and always thinks of the best possible solution for his customers.

Fun Facts: During his time off from work Alejandro likes to study, listen to music, and practice playing his electric guitar. He’s also very passionate about video games, technology, and traveling.

Career: Elizabeth graduated with a Master of Science in Marketing from The McCombs School of Business at The University of Texas at Austin, where she focused on data analysis and visualization, digital marketing, and product & brand strategy.

Specialty: Elizabeth is passionate about problem-solving and is excited to apply her advanced learning in marketing to address clients’ needs.

Fun Facts: Elizabeth lives in Austin, TX, and loves to explore the Austin food scene. She enjoys reading mystery novels, collecting vinyl records, and cooking for friends and family.

Career: Brant graduated from Ohio Northern University in 2020 with a degree in Management, focusing on strategic analysis and management. Over the last few years, he has worked in roles surrounding data analysis, process planning, and CRM management. Brant has worked with companies across multiple industries such as B2B SaaS, Legal, Cybersecurity, and the Financial services industry.

Specialty: Brant's passion lies in solving problems related to processes and using HubSpot. He thrives on understanding where teams aim to enhance their operations, assessing their current methods, and introducing innovative solutions or practices to boost efficiency and productivity.

Fun Facts: Brant lives in Indianapolis, Indiana, and enjoys spending time cheering for the Pacers and Colts. When he isn’t doing that, he can be found at the golf course, watching movies, or going to a concert.